Absolutely not! We work exclusively with end clients and present them with our own contracts. We categorically rule out contracting through third parties. This particularly applies to companies in the temporary employment sector.

If your inquiry contains all the important and relevant information we need for our calculations, we can send you the quote via email within 24 hours of your inquiry. If we have follow-up questions or issues are unclear, it may take a few hours longer. However, we usually respond within 48 hours, and you'll have a concrete estimate of costs and completion times for your project.

There are three ways to do this: For existing customers with whom we have a long-standing, trusting relationship, it is possible to work without specific written contracts. New customers and customers who have already attracted attention due to poor creditworthiness or late payments receive either a PDF offer for confirmation or an explicit work contract that clearly regulates the relationship between client and contractor.

We accept any CAD, image data, or exchange format. The most common are DWG, JPG, PNG, and PDF. In addition, it is often necessary to submit sketches or handwritten entries. These are accepted as scans in PDF or any image data format. You can also submit PDFs with comments or sketched geometries.

Yes! This is possible. You can change planning information that has already been submitted to us. If this results in significant additional work for us, we will notify you of this, treat it as an addendum, and invoice you separately. It is therefore in your interest to provide us with planning information that we can work on reliably.

Yes. Typically, your project will be managed by a dedicated employee. This person will be your dedicated contact person for any queries, the entire data transfer, acceptance, and any necessary audits. If you so wish, we will endeavor to maintain this established relationship of trust in subsequent assignments.

Yes. We expressly guarantee this. We will not engage third parties or share your data during the project. All tasks will be handled exclusively in-house.

We work with professional applications from Autodesk, Trimble, and Nemetschek, as well as open source solutions and software under GNU licenses. With our tools, we cover the entire spectrum of tasks within the AEC industry and offer our clients excellent results.

After processing your order, we can output any available CAD or BOM format, such as IFC 2x3 or IFC4, as well as native CAD formats such as DXF, DWG, and SKP. You will receive plans either in open source DWG format or in closed PDF format. Naturally, all layers contained in the CAD structures are displayed in the PDFs; you can turn these on and off. We also output Ultra HD graphics, such as JPG, PNG, TIF etc. and animations in MP4 or other video formats.

Yes, it's possible. Intermediate statuses and results during the work process are saved in a CDE, to which you will receive one or more password-protected access points. This allows you to get a daily overview of the progress of your project.

You will receive an email from the responsible employee in our company and a notification from CDE confirming completion. From this moment on, the inspection period applies, within which you must inspect and accept the service or submit a substantiated complaint to us.

Our complaint rate is currently below 5 percent, the lowest since the company was founded. We carefully review every output so that we are increasingly staying below this level.

We only accept your complaint in writing. We are happy to discuss any content that may need to be revised verbally, remotely, or via video call in advance – however, your written submission will still be required.

Yes. In the pricing section, we have provided a very clear summary of our current fees for you. You will also find additional information there that transparently explains how our prices are determined.

No. We only accept bank transfers to our business account or cash payments.

As a rule, payments are due within ten calendar days. We're sure you'll understand that we do not tolerate late payments or grant extensions without prior agreement.

We generally only accept payments in euros. Please instruct your bank to make the payment to us in EUR.

Immediately after data records are transferred to you or notification of completion and deposit in the CDE, you must review services and accept them in writing within five days.

Schneider Seidel Associates is liable exclusively for grossly negligent or willful disruptions to performance or incorrect content. Data delivered to you by us is subject to your duty to review. You must evaluate the quality of the content of the services we provide within a reasonable period during the acceptance period. After acceptance, no liability claims generally apply.

You can communicate by email, phone, video call, or mail. We generally do not schedule in-person appointments with clients.

You generally receive the right to use works created by us after payment to us has been completed. The right of use transferred to you is valid for an unlimited period of time and scope for works provided by us in their original form.